FREQUENTLY ASKED QUESTIONS
FAQ
1. What types of cleaning services do you offer?
We provide a range of services, including move-in/move-out cleaning, Airbnb cleaning, office cleaning, and post-construction cleaning. Our goal is to ensure every space is immaculate and welcoming.
2. Are you licensed and insured?
Yes, Elevate Clean is fully licensed, bonded, and insured. This means you can trust us to handle your property with the utmost care and professionalism.
3. What are your hours of operation?
Our services are available Monday through Saturday from 8 AM to 6 PM. We also offer flexible scheduling for after-hours services based on client needs.
4. How do you handle special requests or specific cleaning needs?
We understand that every property is unique. Please feel free to discuss your specific requirements with us, and we’ll tailor our services to meet your needs.
5. Do you provide your own cleaning supplies?
Yes, we bring all the necessary cleaning supplies and equipment to ensure a thorough cleaning. However, if you have preferred products, please let us know in advance.
6. What is your cancellation policy?
We kindly ask for at least 24 hours' notice for any cancellations or rescheduling requests. This helps us manage our schedule effectively.
7. How do you determine your pricing?
Our pricing is based on the size of the space, the type of cleaning service required, and any special requests. We provide transparent quotes before starting any work.
8. Can I schedule recurring services?
Absolutely! We offer flexible scheduling for recurring cleaning services, whether you need daily, weekly, bi-weekly, or monthly cleanings.
9. What should I do to prepare for a cleaning?
To help us maximize our time and efficiency, please clear any personal items from surfaces and areas to be cleaned. If there are specific items you’d like us to focus on, feel free to communicate those as well.
10. How do I get started?
Getting started is easy! Simply reach out to us through our contact page or call us directly to discuss your cleaning needs and schedule a quote.